Austin Lights
Austin is served by Austin Energy — a city-owned utility. You can't pick a different light company, but here's the good news.
✓ Actually, Austin Has It Easier
Municipal utilities like Austin Energy don't run credit checks and don't charge deposits the way private light companies do. If your credit is rough, Austin is one of the easier places in Texas to get your lights on.
Contact Austin Energy
Get Service Started
Call Austin Energy directly to set up your account. Since it's a city-owned utility, the process is straightforward — no shopping around needed.
What "Municipal Utility" Means
Most of Texas is "deregulated" — meaning you can shop around for a light company. But Austin runs its own utility, Austin Energy. That means:
- → One company, one rate. You can't switch light companies because Austin Energy is the only option.
- → City-controlled pricing. Rates are set by the city council, not the open market. That usually means more stable prices.
- → No credit gatekeeping. Municipal utilities generally don't deny service based on credit. You call, you get service.
Did you know? Austin Energy runs the longest-running voluntary green energy program in the nation.
Austin Bill Help Programs
If you're behind on your bill or need help paying, Austin Energy and local organizations offer these programs.
Customer Assistance Program (CAP)
Automatic bill discounts averaging $1,092/year. Qualify if you're on Medicaid, SNAP, or CHIP, or have income below 200% federal poverty level.
Payment Arrangements
Call to set up a payment plan if you're behind on your bill.
